Privacy Policy

Truth Printing LLC ("Truth Printing," "we," "us") makes custom apparel and print products in Derby, Kansas. This policy explains what we collect when you contact us, request a quote, place an order or talk with our phone assistant, and how we use it.

What we collect

• Contact details you give us: name, company, email, phone number, billing and shipping addresses.
• Order details: products, quantities, sizes, artwork and logos you upload, and notes about your project.
• Calls to our business line: if our AI phone assistant answers, the call may be recorded and transcribed, and we keep a summary of what you asked for. The assistant tells you this at the start of the call.
• Basic website data such as pages visited, collected with analytics tools.

How we use it

• To prepare quotes, mockups and proofs, fill and ship your order, and send invoices.
• To reply to your calls, emails and texts, and send updates about your request or order.
• To verify your phone number or email with a one-time code.
• To improve our website and service.

Text messages (SMS)

If you agree to receive texts from us (for example, by saying yes when our phone assistant offers to text you a link to your order form), we send messages about your request: form links, verification codes and order updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms.

We do not sell, rent or share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information collected for text messaging is used only to send you the messages you agreed to and is not shared with anyone else, except the service providers that deliver the messages for us.

Who we share it with

We share information only with service providers that help us run the business, such as our payment and invoicing provider (Square), our phone and texting provider (Twilio), email delivery, hosting, and blank-garment suppliers when shipping goes direct to you. They may use it only to provide their service to us. We may also share information if the law requires it.

How long we keep it

We keep order and customer records for as long as we need them for your orders, reorders, taxes and accounting. Call recordings and transcripts are kept for our records and can be deleted on request.

Your choices

You can ask us to update or delete your information, or stop marketing emails, by emailing Team@TruthPrinting.com. You can stop texts at any time by replying STOP.

Children

Our services are for businesses and adults. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll post the new version here with a new date.